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This topic contains 4 replies, has 2 voices, and was last updated by alvin.francisco alvin.francisco 1 year, 2 months ago.

  • Creator
    Topic
  • #1670
    alvin.francisco
    alvin.francisco
    Participant

    Hi sir,

    I noticed that when I create an order using a user(buyer account) without assigning its “account group” in the “payment term”. I cant proceed to pass the step 4(Payment).

    In the frontend. its says: “NO PAYMENT METHODS ARE AVAILABLE, PLEASE CONTACT US TO COMPLETE THE ORDER SUBMISSION.”

    But If assign the user’s “account group” under the “payment term”, I can proceed now the payment.

    is this a bug? Should we always assign the “account group” of the user to the “payment term” to be able to make an order?

    I also test it using the your demo and the output is the same.
    http://demo.orocommerce.com/admin/user/login

    please clarify. thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Author
    Replies
  • #1673
    Michael
    Michael
    Oro Core

    In order to complete the checkout process a customer needs to have at least one payment method available.

    To enable some of the payment methods go to “System -> Configuration -> COMMERCE -> Payment” section.

    With “Terms” (aka “Payment Terms” or “Account Credit”) a customer must have a specific payment term specified for their account or account group by the merchant. Otherwise they cannot use “Terms” during checkout.

    #1674
    alvin.francisco
    alvin.francisco
    Participant

    Hi sir,

    So its really required for a user’s account to be assigned in a “payment term” by the admin to make the checkout order as standard for orocommerce?

    Please see image below…

    snapshot of orocommerce checout

    #1675
    Michael
    Michael
    Oro Core

    There is no standard.

    If you want to accept credit card payments – please enable one of the credit card payment methods (like PayPal Payments Pro, or PayPal Payflow Gateway).

    If you want to provide trade credit to some of your customers (i.e. the outstanding invoice is expected to be paid after the order is shipped) – please enable Payment Terms payment method, and assign a specific payment term to the customers that you are willing to provide such form of credit to.

    In order to assign a payment term, go to Customers -> Accounts in the main navigation menu and find the customer account (or just use the quick search field in the header to find it), and click on “Edit”. Modify the “Payment Term” field value and click “Save”.

    Alternatively, you may use the “Payment Term” edit screen to do the assignment (like on the screenshot above), but I find it less convenient, and most likely the account managers will not be given access to this payment term editing screen in real life.

    #1676
    alvin.francisco
    alvin.francisco
    Participant

    Got it. Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

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