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Orders

In your Oro application, you can control and customize order procession.

This can be done on three levels — globally, per organization and website.

Configure Order Automation Globally

You can set the following order automation related options that apply globally by default:

Option Description
Enable Automatic Order Cancellation Defines whether to automatically cancel the order when its ‘do not ship later than’ date is passed.

For more information on orders, see Orders.

To configure the order automation options globally:

  1. Navigate to System > Configuration in the main menu.
  2. Select Commerce > Orders > Order Automation in the menu to the left.

Note

For faster navigation between the configuration menu sections, use Quick Search.

  1. In the Order Automation section:
    1. Clear the Use System check box.
    2. Select the Enable Automatic Order Cancellation check box.
  2. Click Save Settings.

Configure Order Automation per Organization

You can set the following order automation related options for the organization to override global configuration:

Option Description
Enable Automatic Order Cancellation Defines whether to automatically cancel the order when its ‘do not ship later than’ date is passed.

For more information on orders, see Orders.

To configure order automation per organization:

  1. Navigate to System > User Management > Organizations in the main menu.
  2. For the necessary organization, hover over the More Options menu at the end of the row and click to start editing the configuration.
  3. Select Commerce > Orders > Order Automation in the menu to the left.

Note

For faster navigation between the configuration menu sections, use Quick Search.

  1. In the Order Automation section:
    1. Clear the Use System check box.
    2. Select the Enable Automatic Order Cancellation check box.
  2. Click Save Settings.

Configure Order Creation Globally

You can set the following order creation related options that apply globally by default:

Option Description
New Internal Order Status

Defines the status that is assigned to an order upon creation. This status is visible in the management console. Select one of the following statuses:

  • Open
  • Cancelled
  • Shipped
  • Closed
  • Archived

For the statuses description, see Order Internal Statuses

For more information on orders and their creation, see Orders.

To configure the order creation options globally:

  1. Navigate to System > Configuration in the main menu.
  2. Select Commerce > Orders > Order Creation in the menu to the left.

Note

For faster navigation between the configuration menu sections, use Quick Search.

  1. In the Order Creation section:
    1. Clear the Use System check box if it is selected.
    2. From the New Internal Order Status list, select the required status.
  2. Click Save Settings.

Configure Order Creation per Organization

You can set the following order creation related options for the organization to override global configuration:

Option Description
New Internal Order Status

Defines the status that is assigned to an order upon creation. This status is visible in the management console. Select one of the following statuses:

  • Open
  • Cancelled
  • Shipped
  • Closed
  • Archived

For the statuses description, see Order Internal Statuses

For more information on orders and their creation, see Orders.

To configure the order creation options per organization:

  1. Navigate to System > User Management > Organizations in the main menu.

  2. For the necessary organization, hover over the More Options menu at the end of the row and click to start editing the configuration.

    Note

    For faster navigation between the configuration menu sections, use Quick Search.

  3. In the Order Creation section:

    1. Clear the Use System check box if it is selected.
    2. From the New Internal Order Status list, select the required status.
  4. Click Save Settings.

Configure Order Creation per Website

You can set the following order creation related options for the website to override global configuration:

Option Description
New Internal Order Status

Defines the status that is assigned to an order upon creation. This status is visible in the management console. Select one of the following statuses:

  • Open
  • Cancelled
  • Shipped
  • Closed
  • Archived

For the statuses description, see Order Internal Statuses

For more information on orders and their creation, see Orders.

To configure the order creation options per website:

  1. Navigate to System > Websites in the main menu.

  2. For the necessary website, hover over the More Options menu at the end of the row and click to start editing the configuration.

    Note

    For faster navigation between the configuration menu sections, use Quick Search.

  3. In the Order Creation section:

    1. Clear the Use System check box if it is selected.
    2. From the New Internal Order Status list, select the required status.
  4. Click Save Settings.