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Submitting an IssueΒΆ

We are using GitHub as a bug tracker. If you find a bug in the source code or a mistake in the documentation, you can help us by submitting an issue to our GitHub repository.

Before you submit your issue search on GitHub, make sure that the same issue hasn’t already been reported.

Caution

Reporting security issues

Responsible disclosure is the industry best practice, and we ask you to use this procedure to report security issues. Please never post security issues publicly!

Providing the following information will increase the chances of your issue being dealt with quickly:

  • Clear summary of an issue in its title.
  • Unambiguous set of steps describing how to reproduce the issue.
  • Details about your environment:
    • Version of the product (is it master? the latest stable version?)
    • Extensions you have installed and customizations, if any
    • Server operating system (Windows, Ubuntu, CentOS, RHEL, Fedora, other Linux) version and bitness (32-bit, 64-bit)
    • PHP version
    • Database (MySQL, PostgreSQL) version
    • Web-server (Apache, Nginx) version and how PHP is set up (as a module, or PHP-FPM)
    • Client operating system (Windows, Linux, MacOS, iOS, Android) version
    • Client browser and version
  • A screenshot or multiple screenshots of the user interface
  • Relevant excerpts from the web-server and application log files.

Here is an example of a well defined issue: https://github.com/orocrm/platform/issues/410